How quickly will your aftercare engineer respond?
…the question that seems to be the focus of any tendering process when trying to evaluate the aftercare capabilities of an integration company. Certainly it’s an important question but attending quickly doesn’t necessarily correlate to the problem being resolved.
How great would it be if you could employ a company whose aftercare team met each month and discussed the data from service calls? Data that was sliced and diced by type of failure and that was used to identify trends and to predict potential problems on other sites? A process considered so fundamental to the culture of the company that a Director was always present?
That company is Ideaworks.
“They are responsive and work really hard to understand their customers’ needs, and then design and build a system that is customised for each particular situation. However, what really separates them from the rest is that they have provided outstanding service for years and years following the completion of the project”
If you are curious about how our aftercare offering would work on your project then come and visit us at our London Experience Centre or call us on 0203 6689870.
If aftercare is your thing and you want to work at a company that has just been awarded ‘two star Best Companies 2016’ status then let’s grab a coffee – email me firstname.lastname@example.org